{"permissions":{},"commerce":{"user_subscriptions":null,"subscription_plans":[],"global_tracking_code":"","conversion_tracking_code":"","payment_requires_zip_code":false,"currency_code":"usd"},"media":{"image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FdPM0aFRSLeBv47sOYsQC%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&ixlib=python-1.1.0&w=500&s=4d1b8583cd30da1c2ce8bfbb540d082c","thumb":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FdPM0aFRSLeBv47sOYsQC%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&h=250&ixlib=python-1.1.0&w=250&s=13ecb6d64d28c9c875424b925ad08cbc","logo":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FEeml1Mr5RsO71h85p3PW%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=max&h=200&ixlib=python-1.1.0&w=600&s=2265486c67bbc1f1a6f92c4f0c1cab03","url":"//d1do9mm1n6degf.cloudfront.net/","theme":{"id":1239,"name":"CODA Partners - 7350","description":"","primary_color":"ab0005","background_image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FHcVqF9B5TnGfr6AwXEqw%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=max&ixlib=python-1.1.0&w=1400&s=4e25d0d2d9290fbe4bf207bbc60addcf","heading_font":"","typekit_id":"","custom_css":".PathItemControl__Print {\n display: block !important;\n}","processed_custom_css":"#root .PathItemControl__Print {\n display: block !important;\n}","theme_css_url":"/theme.css","typekit_scripts":null,"background_image_blurred_cdn":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FHcVqF9B5TnGfr6AwXEqw%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?balph=40&blend=666666&blur=500&bm=screen&fit=max&fm=jpg&h=250&high=-80&ixlib=python-1.1.0&q=100&w=250&s=2fc2b91a06ee315fd0ac1d16de044208","background_overlay":"","background_type":1,"background_image_raw":"https://cdn.filestackcontent.com/HcVqF9B5TnGfr6AwXEqw","theme_type":50},"pages":[]},"school":{"id":20861,"name":"CODA Partners","platform_version":2.2,"url":"https://coda.pathwright.com/","is_ssl_disabled":false,"is_curriculum_licensor":false,"is_curriculum_subscriber":false,"is_activated":true,"is_activated_via_override":false,"resource_licensing_enabled":false,"trial_has_expired":false,"trial_days_remaining":null,"is_curriculum_enabled":true,"has_public_resources":true,"billing_model_display":"PW2","billing_model":10,"website":"","has_certificate":false,"subdomain":"coda","ietf_language_tag":"en-US","short_description":"CODA's Connected Programs","has_consent_description":false},"support":{"has_faqs":false,"support_email":"codaproducts@peloruslead.com","support_phone":"727-743-1430","support_link":"","support_policy":"CODA Partners generally responds by end of business day for contacts made before noon EST or by noon the next day for contacts made after noon EST.","support_faqs":null},"security":{"terms_of_service":"https://coda.pathwright.com/pages/terms-of-use.html","privacy_policy":"https://coda.pathwright.com/pages/privacy-policy.html","csrf_token":"yRLvfOkVz0SxjgCkCrKTOxSDw2c49YjQgCaj2O5lRUynrV18lfCq3W4Z8D15Kaif","terms_agreement_prompt_override":""},"social":{"twitter_username":"","facebook_username":"","google_plus_username":"","pinterest_username":""},"integrations":{"facebook":null,"filepicker":{"read_policy":"eyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0=","read_signature":"888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34"},"algolia":false,"intercom":{"user_hash":null,"app_id":null,"school_app_id":null,"school_staff_app_id":null,"pathwright_app_id":"5txzvi2k","school_profile":null},"stripe":{"publishable_key":"pk_live_5180y09Kq1uCfSy8BqxekdlSh7noDf6dxFJyPIZUM67BOlr3eiUznZzcMAXybi2vYJj6tKQxjTO5DE36wLDf2TxOR00dstpFoGE"},"firebase":null,"google_analytics":{"account_id":null,"domain_name":"pathwright.com"},"sso":{"pathwright_login_enabled":true,"providers":[],"current_provider":null}},"customizations":{"head_markup":[""],"script_markup":["\n\n\n"],"global_tracking_code":""},"pathwright_account":{"is_on_legacy_plan":false,"is_activated":true,"payment_key":"pk_live_1EFaBZz7SRVXYhX7V70P4dhCC2tOEVWu0f6r3WNUvnxmc3lGpxhOlp3CIPzgfFjihpeAG08yyda1lpRhIINEScEPn00qXGNBhT6","subscription":{"id":2615,"school":20861,"plan":{"id":23,"name":"Essentials","image":null,"description":"More powerful features for growing teams and orgs.","amount":199.0,"fee_per_additional_learner":0.0,"features":{"1-staff-member":true,"start-at-1000-active-learners":true,"friendly-email-support":true,"starts-with-5-staff-members":true,"sell-subscriptions":true,"free-course-design-courses":true,"use-your-own-domain-name":true,"create-unlimited-courses":true,"add-more-members-and-staff":true,"sell-courses-with-commerce":true,"1-cohort-per-course":true,"essential-app-integrations":true,"guided-course-design-courses":true,"priority-email-support":true,"3-cohorts-per-course":true,"1-mentor-group":true,"5-mentor-groups":true,"sign-in-with-apple-or-google":true},"plan_order":2,"plan_color":"6bc288","visibility":10,"learners_included":1000,"should_contact_for_pricing":false,"intervals_by_month":[{"interval_id":5,"months":1,"amount_per_cycle":199.0,"amount_per_month":199.0,"discount_percent":0.0,"discounted_amount_per_month":199.0,"discounted_amount_per_cycle":199.0,"discount_per_month":0,"discount_per_cycle":0},{"interval_id":7,"months":6,"amount_per_cycle":1194.0,"amount_per_month":199.0,"discount_percent":0.05,"discounted_amount_per_month":189.0,"discounted_amount_per_cycle":1134.0,"discount_per_month":10,"discount_per_cycle":60},{"interval_id":10,"months":12,"amount_per_cycle":2388.0,"amount_per_month":199.0,"discount_percent":0.1,"discounted_amount_per_month":179.0,"discounted_amount_per_cycle":2148.0,"discount_per_month":20,"discount_per_cycle":240},{"interval_id":20,"months":1,"amount_per_cycle":199.0,"amount_per_month":199.0,"discount_percent":0.0,"discounted_amount_per_month":199.0,"discounted_amount_per_cycle":199.0,"discount_per_month":0,"discount_per_cycle":0}],"scholarships_available":true},"subscription":{"id":128012,"card_last_4":"8109","subscription_plan":{"id":229,"amount":199.0,"interval":5,"trial_period_days":0,"trial_type":null},"is_delinquent":false,"cycle_start_dtime":"2026-03-20T08:59:36-04:00","cycle_end_dtime":"2026-04-20T08:59:36-04:00","canceled_dtime":null,"provider_school_stripe_key":null,"trial_type":null,"trial_end_dtime":null,"paused_until_dtime":null,"is_canceled_at_cycle_end":false,"cancellation_reason":null},"interval":5}},"user":null,"session":{"user":null,"school_membership":null,"csrf_token":"iYNN7UyJiecxUoGsx3H6ynTHTZNSJ0RW0JcBUUj9A8Sn235ggRzDNM53vACTkcQl","is_authenticated":false},"DEBUG":false,"resource":{"id":209038,"name":"Langley - Six Steps to Influence and Impact: A CODA Learning Tool","description":"

AVAILABLE FROM SUSAN CRAFT, CODA CORE PARTNER.

This CODA Learning Tool is a companion piece to the CODA Connected Communications Program. This version has been customized by Susan Craft, CODA Core Partner.

It provides a guide to applying the tenets of Connected Communications as you prepare for a conversation during which you are seeking to:

Influence Beliefs or Actions of Others
Resolve Differences
Solve Problems When Perspectives Vary
Collaborate More Effectively
Strengthen Relationships, Teams and Organizations

","short_description":null,"categories":[{"id":7745,"name":"Craft Customized Courses","slug":"craft-customized-courses","description":"","order":15,"resources_count":null}],"image":null,"cover_image":"https://cdn.filestackcontent.com/4H2RMiPAQNSKB0uRz3UB","thumb":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2F4H2RMiPAQNSKB0uRz3UB%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?dpr=1&fit=crop&h=232&ixlib=python-1.1.0&w=310&s=ab115ea6a8fbc74532a0b7380732ab78","thumb_2x":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2F4H2RMiPAQNSKB0uRz3UB%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?dpr=2&fit=crop&h=232&ixlib=python-1.1.0&w=310&s=2887954f8ade5f9b75e852ad73bcf4c2","icon":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2F4H2RMiPAQNSKB0uRz3UB%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&h=35&ixlib=python-1.1.0&w=35&s=5792c6dc6408db790903c4dbc63f07b2","background_image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FHcVqF9B5TnGfr6AwXEqw%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=max&ixlib=python-1.1.0&w=1400&s=4e25d0d2d9290fbe4bf207bbc60addcf","background_overlay":null,"background_image_blurred_cdn":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FHcVqF9B5TnGfr6AwXEqw%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?balph=40&blend=666666&blur=500&bm=screen&fit=max&fm=jpg&h=250&high=-80&ixlib=python-1.1.0&q=100&w=250&s=2fc2b91a06ee315fd0ac1d16de044208","background_type":1,"authors":[{"id":6847,"display_name":"Ms. Susan Craft, SHRM-SCP, SPHR, GPHR","first_name":"Susan","last_name":"Craft, SHRM-SCP, SPHR, GPHR","bio":"

Susan Craft is the Founder & CEO of Consulting by Design of Princess Anne. She holds a MS in Human Resource Administration from Troy State University. A passionate and engaging facilitator, her areas of expertise in include the following areas: Leadership Development, Employee Relations, Recruiting & Retention, Compensation & Benefits, EEO & Diversity, Health & Safety, Downsizing/ Rightsizing, Organizational Development, Training & Development, Career Development, Executive Coaching, 360º Assessment, International HR, and Corporate Social Responsibility.

Susan regularly presents at conferences, seminars, and workshops, is a SHRM Learning System subject matter expert and teaches for Old Dominion University.

","image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FkVIEPjraQtFj5nXvBXUP%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&h=115&ixlib=python-1.1.0&w=115&s=40deafc6e138564076ed6f89dd6c04eb","resources_count":null,"salutation":"Ms.","title":"CODA Core Trainer","slug":"susan-craft","order":0,"avatar":"https://cdn.filestackcontent.com/kVIEPjraQtFj5nXvBXUP"},{"id":5321,"display_name":"Ms. Kathryn Davanzo","first_name":"Kathryn","last_name":"Davanzo","bio":"

Kathy has been a nationally known speaker and trainer with over thirty years of professional speaking, training and human resources leadership experience. Before founding CODA Partners, Inc., Kathy served as a human resources leader at a Fortune 200 multi-location manufacturer of commercial foodservice equipment and as the chief HR leader for a $60M, multi-state nonprofit provider of services to youth and their families. Kathy holds a bachelor’s degree in English and Communications Education from Miami University and a master’s degree in Education from the University of Miami.

","image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FkwNSlAqSg2Y6WWxENZLo%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&h=115&ixlib=python-1.1.0&w=115&s=c1582a4ff88cd198c9dcd19466282812","resources_count":null,"salutation":"Ms.","title":"Founding Partner","slug":"ms-kathryn-davanzo","order":1,"avatar":"https://cdn.filestackcontent.com/kwNSlAqSg2Y6WWxENZLo"},{"id":5320,"display_name":"Dr. James Sartain","first_name":"James","last_name":"Sartain","bio":"

In addition to being a founding partner of CODA Partners, Inc., Dr. James (Jim) Sartain serves as a full-time faculty member at the Leavitt School of Health at Western Governors University. He is also a Full Professor of Leadership and Strategy at the Jack Welch Management Institute, a top-five MBA program, and continues to coach senior executives across diverse industries. Jim earned a bachelor’s degree in Psychology from Bowling Green State University, an MBA from Nova Southeastern University, and a PhD in Industrial and Organizational Psychology from the Harold Abel School of Psychology at Capella University. His research explores the relationship between self-identity and leadership performance.

","image":"https://pathwright.imgix.net/https%3A%2F%2Fcdn.filestackcontent.com%2Fapi%2Ffile%2FA1JMqxnWSPeg31b2KrlX%3Fsignature%3D888b9ea3eb997a4d59215bfbe2983c636df3c7da0ff8c6f85811ff74c8982e34%26policy%3DeyJjYWxsIjogWyJyZWFkIiwgInN0YXQiLCAiY29udmVydCJdLCAiZXhwaXJ5IjogNDYyMDM3NzAzMX0%253D?fit=crop&h=115&ixlib=python-1.1.0&w=115&s=e898b6acf9b4e0c962c5ad58426fef6b","resources_count":null,"salutation":"Dr.","title":"Founding Partner","slug":"dr-james-sartain","order":2,"avatar":"https://cdn.filestackcontent.com/A1JMqxnWSPeg31b2KrlX"}],"created":"2023-10-24T09:39:38.306142-04:00","url":"https://coda.pathwright.com/library/langley-six-steps-to-influence-and-impact-a-coda-learning-tool-209038/","offering_counts":{},"resource_type":10,"resource_type_display":"Course","slug":"langley-six-steps-to-influence-and-impact-a-coda-learning-tool-209038","trailer_embed_code":"","list_order":null,"total_registration_count":null,"sum_registration_count":21,"lowest_public_offering_price":null,"highest_public_offering_price":null,"curriculum_offering":null,"num_offerings":1,"visibility_level_override":15,"licensing_enabled":false,"license_offerings":[],"licensed_from_resource":null,"certificate_generator_class":"","lowest_price_currency_display":null,"highest_price_currency_display":null,"discussion_enabled":true,"licensed_from_school":null,"highest_visibility_level":15,"certificate_json":{}},"offering":{"id":544018,"name":"","access_starts":null,"access_ends":null,"enrollment_starts":null,"enrollment_ends":null,"description":"","visibility":15,"price":0.0,"seats":null,"seats_filled":0,"seats_available":-1,"currency_display":"$0","include_in_subscription_plans":[],"include_with_products":[],"is_subscription_only":false,"resource_id":209038,"path_id":6960088,"permissions":{"can_participate":false,"can_access":false,"can_edit":false,"can_edit_resource":false,"can_facilitate":false,"can_view_analytics":false,"can_invite_editor":false,"can_invite_teacher":false,"can_invite_moderator":false,"can_invite_student":false,"can_invite_observer":false},"due_dates_enabled":false,"is_group_offering":false,"step_counts":{},"is_curriculum":true,"url":"/library/langley-six-steps-to-influence-and-impact-a-coda-learning-tool-209038/544018/","invite_urls":{},"access":{"is_full":false,"has_registration_ended":false,"has_registration_started":true,"has_access_started":true,"has_access_ended":false},"analytics_visibility":5,"resource_license":null,"discussion_enabled":true,"parent_offering_id":null,"created_by_id":1499627,"status":1,"analytics_disabled":false}}

Loading Langley - Six Steps to Influence and Impact: A CODA Learning Tool...